Undelivered Packages

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Impact Computers ensures that all packages are processed as efficiently as possible. Sometimes customers refuse shipments or fail to claim them from the shippers or customs location.

As a result, we incur expenses of paying for the return shipment from the courier, and in many cases we lose the merchandise if the customer does not claim the shipment.

Some of the instances for which a restocking fee applies include:

  • Refused Packages
  • Incorrect Delivery addresses
  • Undelivered Packages
  • Unclaimed Customs Packages
  • Unclaimed Postal Packages
  • Unclaimed UPS, FedEx, or DHL Packages
  • Unclaimed RMA Reshipments

Orders cannot be reshipped or reinstated. However, you can call our sales line and enter a new order.