I do not see that the company has received my merchandise. Why?

You can check the status of your RMA the same way that you track your orders.

If you sent your RMA with a tracking system, check that first to make sure it has been received. It takes one to two business days for an RMA to process once we do receive them.

Sometimes it is conceivable that we have the RMA, but it has not been processed in the warehouse yet, therefore no information is available. If your tracking number confirms reception, give us 48 hrs. to process the RMA.